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Duration: 20 min.
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LANGUAGE: DANISH
UNDERSTAND ADMINISTRATIVE LAW
Through concrete examples and practical scenarios, this online course covers topics such as legal authority, the duty to record and take notes, confidentiality, disqualification, duty of guidance and good administrative practice. The aim is to strengthen the understanding of the legal framework and provide tools to handle case management in a correct and professional manner.
HOW TO HANDLE THE RULES AND FRAMEWORKS
What does good public administration mean in practice? As a municipal employee, you have a responsibility to ensure that citizens are treated correctly and fairly when dealing with the authorities. This requires knowledge of key legal principles such as legal authority, record keeping, confidentiality and disqualification.
- Designed and produced by Grape, specialists in e-learning
- Customized to your organization, audience and brand
This online course gives you a thorough introduction to administrative law and the key rules that ensure legal and fair case handling. Through short videos and realistic cases, you’ll gain practical knowledge you can use in your everyday life.
We customise the program, adjust the branding and change the examples to fix your organisation perfectly. We can deliver the online course to your current LMS or as a complete solution including LMS and reporting.
CONTENT
MODULE 1 - WHAT IS GOOD GOVERNANCE?
In this chapter, the target audience learns what good governance means and why it is crucial for citizens’ trust in the authorities. The module provides insight into how rules and principles ensure fair, objective and legal treatment of citizens.
MODULE 2 - AUTHORITY
The target group learns why all decisions made by authorities must have a legal basis (legal basis). An understanding is gained of how different laws and regulations form the framework for the municipality’s work and how legal decisions are ensured.
MODULE 3 - RECORD KEEPING & NOTE TAKING
The target group will gain insight into when and how information should be logged and when the obligation to take notes applies. Proper documentation is discussed as a key part of transparency, legal certainty and efficient case management.
MODULE 4 - CONFIDENTIALITY
The target group learns what information is confidential and when confidentiality applies. Understand how to protect citizens’ privacy and the consequences of inadvertent disclosure.
MODULE 5 - DISQUALIFICATION
The target group gains knowledge about when disqualification can occur and how to handle situations where personal or financial interests can influence a case. The focus is on how to ensure objectivity and impartiality in case handling.
MODULE 6 - DUTY TO GUIDE
The target audience will gain insight into how to correctly guide citizens about their rights, opportunities and obligations. Emphasis is placed on ensuring correct referral to the right authority and providing accurate information without making decisions on behalf of the citizen.
MODULE 7 - GOOD GOVERNANCE
The target group learns how good administrative practice supports professional and respectful citizen contact. It focuses on the importance of timely responses, polite communication and the use of clear and understandable language in case handling.
TEACHER
The program is developed in collaboration with BDO, one of Denmark’s largest accounting firms.
CALCULATE PRICE
DKK