{"id":36706,"date":"2026-10-05T08:29:56","date_gmt":"2026-10-05T08:29:56","guid":{"rendered":"https:\/\/grapenordic.com\/?post_type=case-study&#038;p=36706"},"modified":"2026-10-12T12:48:59","modified_gmt":"2026-10-12T12:48:59","slug":"spar-nord","status":"publish","type":"case-study","link":"https:\/\/grapenordic.com\/en\/portfolio-en\/spar-nord\/","title":{"rendered":"Customer meeting training at Spar Nord"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">IT\u2019S&nbsp;PERSONAL<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We developed 2 modules \u2013 first an introduction to Spar Nord\u2019s strategy of being a personal bank in a digital world, and then an introduction to the basics of technology and \u2018best practice\u2019 when having online meetings. Then the advisers had to go out and have practical experience with their colleagues before taking the next module:<em>&nbsp;Optimization of the personal online meeting<\/em>&nbsp;.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized has-custom-border\"><img decoding=\"async\" src=\"https:\/\/grapenordic.com\/wp-content\/uploads\/2021\/09\/SparNord_CaseImage1.jpeg\" alt=\"V\u00e6lg belysning Spar Nord\" style=\"border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-left-radius:15px;border-bottom-right-radius:15px;aspect-ratio:1.7195121951219512;width:1128px;height:auto\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Why change what&nbsp;works?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We knew that the e-learning program had to address a behavioral change \u2013 from the physical meeting to far more online meetings. So we made sure to keep learning simple \u2013 with a fun twist.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized has-custom-border\"><img decoding=\"async\" src=\"https:\/\/grapenordic.com\/wp-content\/uploads\/2021\/09\/SparNord_CaseImage2.png\" alt=\"spar nord kundeservice tr\u00e6ning e-learning case\" style=\"border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-left-radius:15px;border-bottom-right-radius:15px;aspect-ratio:1.7740916271721958;width:1123px;height:auto\"\/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cOver the past few years, online meetings have been gaining traction among consumers \u2013 and banking is no exception. Many customers actually prefer online meetings to face-to-face meetings\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Kim Kastrup<br><\/strong>, Spar Nord<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">DO YOU NEED TO IMPLEMENT&nbsp;BEHAVIORAL CHANGES, TOO?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">E-learning is an effective way to implement behavioural change. Whether for workplace health, professional development or personal growth, e-learning can help create and sustain desired behavioural changes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With e-learning, the target group receives:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Flexibility<\/li>\n\n\n\n<li>Interactive content<\/li>\n\n\n\n<li>Customised learning<\/li>\n\n\n\n<li>Continuous evaluation<\/li>\n\n\n\n<li>Control over your own learning process<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re passionate about doing away with boring e-learning! Our skilled team of learning designers, experienced consultants and sharp project managers focus on usability and innovative methods, so together we can strengthen your employees\u2019 knowledge and skills.<\/p>\n","protected":false},"featured_media":36811,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"case-category":[59,56,58],"class_list":["post-36706","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","case-category-onboarding-culture","case-category-sales-customer","case-category-soft-skills"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer meeting training at Spar Nord - Grape<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/grapenordic.com\/en\/portfolio-en\/spar-nord\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer meeting training at Spar Nord - Grape\" \/>\n<meta property=\"og:description\" content=\"IT\u2019S&nbsp;PERSONAL We developed 2 modules \u2013 first an introduction to Spar Nord\u2019s strategy of being a personal bank in a digital world, and then an introduction to the basics of technology and \u2018best practice\u2019 when having online meetings. 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